TapMe.plus Technical Support

Need help with TapMe.plus? Contact us at support@tapme.plus.

Please include your device model, operating system version, browser or app version, the page or game mode you were using, and a short description of what happened. Screenshots are helpful when the issue is visual.

Quick links

• Play online: https://web.tapme.plus/
• Official site: https://tapme.plus/
• Gameplay guide: /posts/tapme-plus-gameplay-guide/
• Privacy Policy: /privacy/
• Terms of Use: /terms/

Web game loading

The web version downloads a Godot WebAssembly runtime and game package. The first launch can be slower than a normal website page, especially on mobile networks. Later visits are usually faster because the browser may cache game resources.

If the web game does not load:

• open https://web.tapme.plus/ directly;
• refresh the page once after the first failed load;
• try Safari, Chrome, Edge, or Firefox;
• disable aggressive content blockers for web.tapme.plus;
• check whether your network blocks large WebAssembly downloads;
• try another network if the page loads but the game package stalls;
• update your browser and operating system if WebAssembly support is outdated.

iPhone and iPad

If you are playing on iPhone or iPad:

• make sure Low Power Mode is not severely throttling browser performance;
• keep enough free storage for the browser or app to cache resources;
• rotate back to portrait if the layout feels cramped;
• close heavy background apps if animation becomes unstable;
• sign in to Apple Game Center only if you want leaderboard features.

Gameplay basics

Tap a tile to add 1. When three or more matching numbers connect horizontally or vertically, they merge into the tapped target tile and upgrade. After a merge, tiles drop and new tiles refill the board.

Useful notes:

• The timer starts after your first valid move.
• During merge, drop, and refill animations, input is briefly locked.
• Chain reactions can continue after a merge if new matches are formed.
• Infinite mode focuses on long-form score building rather than a fixed countdown.
• Shapes are optional visual hints and do not change the number rules.

Common questions

Why is the first web load slow?

The browser needs to download the game runtime and package. After that, browser caching usually makes repeat visits faster.

Will clearing browser data delete my progress?

For the web version, yes, clearing site data may remove local scores, preferences, and progress stored by the browser.

Do I need an account?

No TapMe.plus account is required for the first release. Apple Game Center may be used optionally on Apple devices for platform leaderboard features.

Does the game track me?

The first release does not use third-party analytics or advertising tracking. Read the Privacy Policy for details.

Where do I report a bug?

Send an email to support@tapme.plus. Include:

• device and operating system;
• browser or app version;
• game mode;
• steps to reproduce the issue;
• screenshot or screen recording if possible;
• approximate time when the issue happened.

中文支持

如需中文技术支持，请发送邮件至 support@tapme.plus。建议附上设备型号、系统版本、浏览器或 App 版本、出现问题的页面或模式，以及截图。网页版首次加载较慢通常是因为需要下载 WebAssembly 游戏运行包，后续访问一般会因浏览器缓存而更快。